Refund & Cancellation Policy

Donation Refund & Cancellation Policy

At GIVE, we value donor satisfaction and financial integrity. This policy outlines the rare circumstances under which refunds may be processed.

1. Grounds for Refund
   • A duplicate donation or erroneous transaction is reported
   • An unauthorized transaction is confirmed
   • The donor requests cancellation of a monthly mandate prior to deduction
2. Refund Process
   • Requests must be submitted within 3 calendar days of the transaction.
   • Provide full name, transaction ID, payment method, donation amount, and reason for refund.
   • Send requests to: contact@givegita.com
3. Supporting Documentation
   • If a donation receipt has already been issued, the original must be returned.
   • If a Section 80G certificate has been issued and utilized, refund is not permitted under law.
4. Refund Timeline
   • Refunds (if approved) will be processed within 7–15 working days to the original mode of payment.
   • International transactions may require additional time depending on the donor's bank/payment network.
5. Monthly Donation Mandates
   • Monthly donations can be cancelled at any time by providing a written cancellation request at least 7 working days prior to the scheduled debit.
   • No refund will be issued for debits already processed before receiving a valid cancellation request.
6. Exceptions and Limitations
   • No refund will be entertained after 3 days from donation or once statutory receipts are finalized.
   • GIVE reserves the right to deny refund if sufficient grounds are not found or legal non-compliance is evident.